Help

Most affidavit issues resolve themselves below. We typically reply to direct messages within 4 hours, 9am–9pm IST.

Find your affidavit

Paid for an affidavit but didn't receive it? Enter your email and the reference (e.g. AFF-A1B2C3D4) shown on your success page or confirmation email.

Common questions

I paid but I didn't receive my affidavit email⌄

First, check your spam folder — first-time emails from [email protected] sometimes land there. Mark it as "Not spam" and future emails will go to your Inbox. If it's not there either, use the lookup form above to re-send + open the affidavit directly.

The affidavit shows wrong information⌄

Affidavits are generated based on what you typed at checkout — they can't be edited after generation. If you spotted the error before payment, please buy a corrected one (₹100). If the error is on our end (a system bug), WhatsApp us with screenshots and we'll refund and re-issue.

My payment failed but money was debited from my account⌄

Razorpay auto-reverses failed payments within 5–7 working days. Refunds appear with a transaction reference. If you don't see the refund by day 8, WhatsApp us with your bank's transaction reference and we'll escalate to Razorpay.

How do I get a PDF? The link opens an HTML page⌄

Open the affidavit, then in your browser press Cmd+P (Mac) or Ctrl+P (Windows). In the print dialog, change Destination to "Save as PDF" and click Save. The result is a true PDF you can email, print, or upload anywhere.

What stamp paper do I need? Where do I buy it?⌄

Your affidavit's recommended stamp value is shown on the document header (usually ₹10–₹100 depending on the template). Buy a non-judicial stamp paper of that denomination from any authorised stamp vendor — there's usually one near every district court or notary office. The notary can also guide you.

Do I still need to visit a notary?⌄

Yes. Indian law requires affidavits to be sworn before a notary or oath commissioner. Print your affidavit, sign in their presence — they'll stamp and register it (~₹50–100 fee). After that, the affidavit is legally valid and can be submitted anywhere.

Can I get a refund?⌄

Digital products are generally non-refundable once generated. We will refund within 24 hours if (a) the affidavit failed to generate due to our system, (b) the document contains a system-generated error, or (c) you can show the purchase wasn't processed. Buyer's-remorse refunds are case-by-case — WhatsApp us.

How long do you keep my affidavit?⌄

Documents are retained for 30 days in Supabase Storage. After that you'll need to re-purchase. We do not retain payment or document data beyond what DPDP Act 2023 requires — see our Privacy Policy.

Still need help?

💬

+91 98701 68666

Fastest. Typically <1 hour during business hours.

✉️

[email protected]

Within 4 business hours. Best for detailed issues.

Refund policy

Affidavits (₹100 one-time): Refundable if the document fails to generate due to our system error, if the content contains a system-generated error (i.e. not your typo), or if Razorpay confirms the payment was unprocessed. Buyer's-remorse refunds are decided case-by-case.

Subscriptions: Cancel anytime from your billing dashboard. You retain access until the end of your current billing period. We don't refund partial months. Within 7 days of first subscribing you can request a full refund — WhatsApp us.

Approved refunds are issued to the original payment method within 5–7 working days via Razorpay.

Operated by Rahul Jain (sole proprietor) under the brand GemSetu, Delhi, India.

DPDP Grievance Officer: Rahul Jain · [email protected] · Acknowledgement within 72 hours, resolution within 30 days per DPDP §13.

See Privacy Policy · Terms of Service · Data Processing Agreement.

Need help?