What is CRAC and why do payments stall?
CRAC (Consignee Receipt and Acceptance Certificate) is issued by the buyer after they accept your delivery. Until CRAC is generated, your invoice cannot move to PFMS for payment.
Delays happen when buyers are slow to inspect goods, documentation is incomplete, or the invoice format does not match GeM requirements.
Penal interest on delayed payments
Under GeM General Terms and Conditions, buyers owe penal interest at approximately 1% per month on the pending amount after the CRAC due date.
For a ₹5 lakh order delayed 45 days past CRAC, penal interest can exceed ₹7,500 — money many sellers never claim because they lack documentation.
What you should do
Track every order stage: Delivery → PRC → CRAC → PFMS → Paid. Document each milestone with timestamps and screenshots.
Send formal demand letters referencing GTC penal interest clauses. GemSetu Growth plan automates demand letter generation and penal interest calculation.
Use GemSetu payment tracker
The payment pipeline tracker shows exactly where each order is stuck and calculates accrued penal interest automatically.
Try the interactive demo at gemsetu.com/demo — no login required.